Jobs · Customer Service · Missouri

Financial Services Specialist, Ag & Rural Lending

FCS Financial · Sedalia, MO · 1 mo ago
On-siteCustomer Service$44k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We need to extract content: - About Us: description of FCS Financial. Could be "About the role"? Actually "About Us" is about company. Could map to "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate. We need to decide which sections have content. We have: - About Us: description of company. Could be placed under "About the role"? Might be better as "About the role" but that's about role. However we could treat "About Us" as "About the role"? Not ideal but we need to follow instruction: they gave examples, not strict requirement to use exactly those headings; we can use those headings for sections we have. We could have "About the role" containing description of role and maybe company? But we also have "The Role:" section. So we could have "About the role" maybe summarizing role? But we have "The Role:" which details responsibilities. So maybe we put company description under "About the role"? Or we could skip "About the role" and instead have "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Let's see what we have: - Responsibilities: detailed job functions broken down by percentages. That's substantive. - Requirements: maybe "What You Need:" includes Education, Experience, Skills. That's requirements. - Qualifications: Minimum Qualifications section. - Skills: list of skills. - Benefits: "What We Offer:" includes Starting Salary, Comprehensive Benefits, Growth Opportunities. Also mentions flexible work hours after training. That's benefits and maybe Pay and Schedule. - Pay: Starting Salary $43,500. - Schedule: Flexible work hours after training. Thus we can create sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Possibly also "About the role" could be omitted if we already have Responsibilities. But we could include a brief "About the role" summarizing role? Might be redundant. The instruction: Prefer a few substantive sections over many thin ones. So we can combine some. We need to preserve all substantive information, not invent or summarize away detail. So we need to include details like percentages, specific duties, etc. We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate like EEO, accommodation, etc. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

Responsibilities

  • ... each duty ...
But we have many duties; we could group by percentage categories. We need to use
  • for any list of duties/requirements/benefits. So each bullet list. We also need

    for prose. Thus for each section we can have a brief intro paragraph then list. Let's extract details: Responsibilities (The Role & Job Functions): - Work closely with Loan Officers, interacting directly with member-owners, preparing loan packages, gathering personal data, organizing loan documents, ensuring completeness and accuracy. - Job Functions breakdown: 55% Loan Origination, Processing and Servicing: - Assists Financial Services Officers in preparing loan packages that meet procedural and regulatory requirements by: - Assisting in collection of personal and financial data - Completing data entry for loan submission - Organizing and reviewing data for completeness and accuracy (underwriting/loan servicing, etc.) - Determining and ensuring completion of compliance requirements - Preparing loan closing documentation - Verifying adequate insurance coverage and local, state and third party required loan documentation - Following up on missing or incomplete documentation (earnings info, financial info, etc.) - Completing lien and related legal entity searches, background and financial searches and flood determinations - Maintaining electronic file - Interpreting and satisfying loan approval conditions and reconciling verifications - Completing and submitting documents for various government sponsored loans per program requirements (MoFirst, FSA, etc.) - Processing loan servicing action request - Post close data review and maintenance - Ordering and reviewing title work and appraisals 15% Customer Service: - Answers phones and assists walk-in customers by assessing and interpreting customer needs. - Responds to customer request and/or identifies staff member who should respond. - Accepts, identifies and processes loan payments and provides receipts. - Provides various other services: loan and funds held advances, payoff documentation, ordering drafts and notary services. - Provides standard information on rates, products and insurance to customers. 15% Account Maintenance: - Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include: - Posting receipts and disbursements daily - Monitoring daily, monthly and year end reports to identify and resolve discrepancies - Processing incoming and outgoing electronic transfers - Making initial customer contact on early delinquent payments - Correcting customer account payment or disbursement entries - Determining need for collateral releases and returning paid notes in compliance with paid in full loan procedures - Monitoring insurance documentation to ensure procedural requirements are met - Assists in monitoring Loan Covenants and servicing plans 15% General Office Duties: - Contacts service providers for office equipment and building maintenance and document shredding - Orders office supplies - Schedules, sets up and coordinates meetings and events for internal and external groups - Authorizes invoices for office expenses - Handles internal and external mail - Other duties as assigned to meet the needs of the organization. Essential Functions: all items listed under any category that make up 5% or more of the job duties. (We can note that.) Requirements (What You Need): - Education: Minimum of High School Diploma combined with equivalent professional experience - Experience: Strong attention to detail and ability to manage complex workflows. Previous experience in a commercial lending or agricultural finance environment is a plus. - Skills: Excellent communication and organizational skills, ability to multitask and work effectively in a team setting. - Position open until filled. - Located in Sedalia, Missouri. - Flexible work hours considered after initial training period based on candidate qualifications and needs. - Classified as Non-Exempt under FLSA. - Department: Marketplace - Reports To: Customer Services Team Leader – Ag & Rural Lending - Supervises: None Qualifications (Minimum Qualifications): - High School diploma - 2 years of related experience - Or an equivalent combination of education and experience sufficient to perform essential functions. Required Knowledge and Skills (list): - Working knowledge of operation of a multi-line phone system - General knowledge of credit processing procedures - General knowledge of accounting practices and procedures - Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers - Skill in listening and conveying awareness of a customer's problem or issue to find resolution - Skill in performing a variety of duties, often changing from one task to another of a different nature - Skill in organizing material and information in a systematic way to optimize efficiency - Skill in recognizing and maintaining confidential information - Skill in utilizing Word, Excel, Outlook, Teams, Docusign and PDF Exchange to increase efficiency and/or effectiveness. - Responsible to appropriately protect confidentiality, security, and integrity of Association’s systems and data and clients’ data. Benefits (What We Offer): - Starting Salary: $43,500, with potential for growth based on experience. - Comprehensive Benefits: Enjoy a competitive compensation and benefits package. - Growth Opportunities: Dedicated to professional development and long-term success. - Flexible work hours will be considered after the initial training period is complete and based off of the candidate's qualifications and needs. Pay: Starting Salary $43,500 (maybe duplicate). Could combine with Benefits. Schedule: Flexible work hours after training. We need to avoid duplication. We could have Benefits section include salary, comprehensive benefits, growth opportunities, flexible hours. Then Pay and Schedule could be omitted if covered. But instruction: only include section when posting has real specific content. If we put salary in Benefits, we still have Pay section maybe redundant. Better to have Benefits (including comprehensive benefits and growth opportunities) and Pay (salary) and Schedule (flexible hours). That's three sections. But we must avoid thin sections. Each has substantive content. Thus: - Responsibilities: detailed list. - Requirements: education, experience, skills, location, department, reports to, supervises, open until filled, non-exempt. - Qualifications: minimum qualifications (HS diploma, 2 years experience or equivalent). - Skills: maybe combine with Required Knowledge and Skills? Actually we have Skills section earlier (What You Need) and Required Knowledge and Skills. Could merge into Skills section. But we need to avoid duplication. Let's decide: Section "Requirements": include Education, Experience, Skills (communication, organizational, multitask, team), location, department, reports to, supervises, open until filled, non-exempt. Section "Qualifications": Minimum Qualifications (HS diploma, 2 years related experience or equivalent). Section "Skills": Required Knowledge and Skills (phone system, credit processing, accounting, communication, listening, variety of duties, organizing, confidentiality, software). Section "Benefits": Starting Salary, Comprehensive Benefits, Growth Opportunities. Section "Pay": Starting Salary $43,500 with potential for growth based on experience. (But that duplicates Benefits). Maybe we can put salary in Pay and Benefits only comprehensive benefits and growth opportunities. But Benefits section expects benefits like health, retirement etc. Not given. So maybe we just have Pay and Benefits (comprehensive benefits package) and Growth Opportunities. But we need to avoid thin sections. Let's think: we have salary, comprehensive benefits, growth opportunities, flexible hours. That's four items. Could combine into Benefits section: Starting Salary $43,500 with potential for growth; Comprehensive Benefits package; Growth Opportunities; Flexible work hours after training. That covers Pay and Schedule as well. Then we could omit separate Pay and Schedule sections. The instruction says include a section ONLY when posting has real specific content for it — never emit a heading followed by filler/placeholder text. It doesn't forbid combining Pay and Schedule into Benefits. However the examples list Pay and Schedule as possible headings, but not required. So we can have Benefits section covering salary, benefits, growth, flexible hours. That seems reasonable. Thus sections: Responsibilities, Requirements, Qualifications, Skills, Benefits. Now we need to ensure we don't repeat job title as heading. Not include Job ID etc. Now produce HTML. We'll need to escape any special characters? Not needed. We'll produce:

    Responsibilities

    [brief intro maybe]

    • ...
    But we can just have
    • for each duty. Might be long but okay. We need to preserve all substantive information. So we need to include all bullet points. Let's craft. Responsibilities section: we can have a short paragraph: "The Financial Services Specialist works closely with Loan Officers, interacting directly with member-owners, preparing loan packages, gathering personal data, organizing loan documents, and ensuring completeness and accuracy." Then list the detailed functions grouped by percentage. We'll need to include the percentages as part of list items maybe. We'll produce list items for each major category and sub-items. We need to use
      • for any list. So we can have nested lists? Not specified but we can just use flat list with dash? Better to keep flat but we can include sub-bullets as separate
      • with indentation via text. Simplify: each duty as separate
      • . That will be many but okay. Let's list all duties from the breakdown

Similar jobs