Financial Services Representative (Teller) - Allentown shared locations

General Duties And Responsibilities

• Models Q2 Service and Sales programs with creativity and energy to achieve goals and exceed quality standards.
• Takes personal initiative and serves as a positive role model for others.
• Buils customer relationships by representing QNB courteously, confidentially, and professionally, and by providing prompt, efficient, and accurate service through consultative selling and cross-selling.
• Cross-sells deposit and loan products and refers customers to appropriate personnel or departments.
• Performs paying and receiving Financial Service Representative functions, accurately balancing cash drawer and/or Teller Cash Recycler (TCR) at the end of the day.
• Able to relate to others beyond giving and receiving instructions.
• Active champion of QNB Service and Sales, referral, and product campaigns.
• Completes assigned compliance training in a timely manner and applies training to duties and responsibilities.
• Supports the community through involvement and participation in local volunteer and/or charitable organizations.
• Required availability of all operating branch hours, including holidays and weekends.
• Assumes additional job-related duties as requested, including working at any branch location.

Required Training, Experience And Education

• Regularly required to stand for prolonged periods of time - all day if necessary.
• Interpersonal skills to represent the Bank positively when dealing with both internal and external customers.
• Required training and product knowledge must be completed within the first 6 months of employment.
• Ability to lift and maneuver 25-50 pound coin bags.
• Communication skills that model QNB's sales efforts, including the ability to identify and fulfill customers' current and future needs.
• Completion of high school, vocational training, or equivalent education.
• Fulfills QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
• Must successfully complete Banking Fundamentals courses within the first 18 months of employment (grade of C or higher).
• Must fulfill re-certification requirements for FSR annually.