FINANCIAL SERVICES REP 2 - Bilingual Preferred

Essential Duties And Responsibilities

• Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient and accurate service.
• Monitor for suspicious activity, fraud, and financial abuse by documenting, and submitting information to the correct department.
• Educate members on credit union products and services to help them make better financial decisions.
• Educate members on credit and lending requirements and help guide them on consolidation or credit growth when necessary.
• Open new Share Certificates and perform maintenance on certificates currently open, including updating maturity options and processing withdrawals and renewals.
• Servicing existing accounts by adding/removing joints, processing deceased account notifications, updating names, account numbers, and beneficiaries.
• Collect and review documents in accordance with CIP Procedures.
• Obtain and understand credit reports and review for accuracy.
• Educate members on their credit and help them make empowering financial decisions.
• Document information pertaining to credit for underwriting’s review.
• Work up effective loan and deposit application comments for underwriting and compliance review.
• Calculate income on paystubs, as well as properly collect tax returns, retirement income, social security income, and rental analysis for loan application decisions.
• Collect necessary documents and process loan applications including signature loans, auto loans, lines of credit, credit cards, and share secure loans.
• Gather signatures, review documents with members, and disburse loan proceeds.
• Effectively fill out and gather signatures on DMV forms needed for auto loans.
• Perform basic transactions in branch for members, including but not limited to check/cash withdrawal, deposit and loan payments.
• Achieve goals set by management.
• Complete mandatory BSA compliance training annually.
• Maintain a thorough working knowledge of credit union history and philosophies, as well as policies and procedures of the credit union.
• Reliable and predictable attendance is an essential duty of this position.
• Perform other financial services duties as assigned by management.

Required Knowledge

• Basic reading, writing, math, attention to detail, computer skills, communication skills and the ability to work effectively and cohesively with staff and members.
• Fluency in English and Spanish is preferred for this role.

Education And Experience

• Requires high school education or G.E.D. equivalency certificate.
• In addition to education, preferred one to two years’ experience in member services and/or financial services area of a credit union, or financial institution.

Physical Demands

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This position operates in a professional office environment, which includes frequent interaction with the public.
• Candidates must be comfortable engaging with a diverse membership, including handling occasionally difficult or sensitive situations in a respectful, patient, and solution-oriented manner.
• The noise level is typically moderate and consistent with that of a standard office setting (e.g., computers, phones, printers, and general member traffic).
• The role requires the ability to work in a confined space and the capacity to sit or stand at a workstation or teller window for extended periods.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This position operates in a professional office environment, which includes frequent interaction with the public.
• Candidates must be comfortable engaging with a diverse membership, including handling occasionally difficult or sensitive situations in a respectful, patient, and solution-oriented manner.
• The noise level is typically moderate and consistent with that of a standard office setting (e.g., computers, phones, printers, and general member traffic).
• The role requires the ability to work in a confined space and the capacity to sit or stand at a workstation or teller window for extended periods.