Patient Financial Services Rep ( Bilingual English and Spanish)

Key Responsibilities

• Reviews benefits investigation summaries with patients to ensure understanding of any out-of-pocket costs associated with Bioventus products.
• Explains the clinical benefits of Bioventus products and answers patient questions clearly and effectively to support informed decision-making.
• Communicates with patients from diverse backgrounds, including Spanish-speaking patients, to explain coverage, payment options, and next steps as needed.
• Takes payments and negotiates favorable payment arrangements with patients.
• Administers patient assistance programs when appropriate, in accordance with company policies and guidelines.
• Schedules shipment or delivery of Bioventus products to patients.
• Provides required forms to patients and ensures timely and accurate completion.
• PARTNERS WITH THE REIMBURSEMENT SERVICES TEAM TO OBTAIN ANY ADDITIONAL PATIENT INFORMATION REQUIRED.
• Completes all required training in a timely and satisfactory manner.
• Holds oneself and others accountable to conduct business in compliance with Bioventus’ Code of Compliance, policies, procedures, and internal controls applicable to the role.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Requirements

• High school diploma plus four (4) years of related experience or a four-year college degree.
• Demonstrated success in an inside sales, patient services, or customer service role preferred.
• Experience in a healthcare or reimbursement environment strongly preferred.
• Bilingual (English/Spanish) communication skills preferred.
• Strong verbal and written communication skills with the ability to interact effectively with patients and internal stakeholders.
• Strong persuasion and negotiation skills.
• Proficiency in Microsoft Word, Excel, Outlook, or similar software; SAP or other integrated systems experience a plus.

Qualifications

None specified.

Skills

None specified.

Benefits

None specified.

Pay

Not specified.

Schedule

Not specified.