Financial Services - Customer Tax Operations and Reporting - Tax Services Manager - EDGE

About the role

The opportunity is available for a tax operations specialist to join the EY EDGE practice. This role focuses on US and global tax information reporting and withholding matters, specifically assisting clients with mission-critical tax and customer reporting operations.

Responsibilities

• Serve as lead of tax operations team.
• Manage operations team by directing and coordinating day-to-day interactions with clients (as needed).
• Review key performance indicators by work stream, drive delivery of services to meet deadlines and client expectations.
• Develop internal team members, manage engagement economics.
• Manage all escalations and resolution, provide visibility to leadership.
• Ensure consistent and standardized processes and procedures are implemented and in place for all tax operations and coordinate training as needed.
• Support client internal audits and external audits as needed to provide supporting documentation of current processes.
• Evidence performance and introduce efficiencies via production of the appropriate KRI's and KPI's for Management.
• Take responsibility for Service Quality, and manage opportunity and engagement risk for engagements.
• Understand the business financials that ensure work is accomplished on budget through review of team's out-of-scope efforts and client billable hours.
• Leverage the usage of standard technologies and processes while driving efficiency and quality of deliverables.
• Act as a counsellor and coach and develop a team of tax professionals and actively participate in their performance management.
• Travel 20% or less.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.
• Minimum of 8+ years of operational delivery experience.
• CPA, EA, or licensed attorney.
• Strong analytical and problem-solving skills.
• Strong data analysis capabilities.
• Ability to prioritize, handle and track multiple assignments.
• Strong operations skills, tax technical skills not a requirement.
• Experience managing a production line team.

Skills and Attributes

• Provide leadership (advising and providing direction) to others in financial areas of specialization while leading the coordination of daily work activities and review the most complex work of other teammates.
• Keen focus on the performance of multiple tax operations workstreams and coordination with both domestic and international delivery team leads.
• Works independently, with leadership guidance in only the most complex situations.
• Has the authority to make significant choices and decisions, without specific guidance or direction from leadership.
• Understand the business financials that ensure work is accomplished on budget through review of team's out-of-scope efforts and client billable hours.
• Leverage the usage of standard technologies and processes while driving efficiency and quality of deliverables.
• Act as a counsellor and coach and develop a team of tax professionals and actively participate in their performance management.
• Strong oral and written communication as well as presentation skills.
• Exceptionally strong organization, process and people management skills.
• Excellent trouble shooting, execution and communication (written and verbal) skills.
• Proficient using Microsoft products such as Excel, Word, and Power Point.
• Proficiency in tax accounting systems.

Pay

$103,100 to $188,900 for the base salary range in all geographic locations in the US. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $123,800 to $214,900.

Schedule

Flexible vacation policy where you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.