Financial Service Sales Assistant

About The Role

A Financial Services Sales Assistant provides administrative and operational support for one or more Financial Advisor(s) and serves as a liaison between Financial Advisor(s) and their clients. A sales assistant has a large influence on client satisfaction. Provide administrative support in a variety of ways, including by answering incoming calls, organizing filing systems, coordinating schedules, and preparing correspondence and documents.

• Send various forms to clients as requested and required.
• Aid Financial Advisors with client support and time management.
• Process confidential information.
• Open, maintain, and service client accounts.
• Follow up on missing paperwork.
• Process new accounts and files.
• Perform daily business processing, including department mail and processing checks and securities.
• Maintain the client and mailing database.
• Service clients by researching and resolving problems.
• Provide quote information and mutual fund trade entry.
• Equity trades can be entered by Series 7 licensed employees.
• Accept unsolicited mutual fund and money market investment direction from clients.
• Coordinate and assist Financial Advisor(s) with client events by marketing, mailing, following up, and assisting on the day of the event.
• Work with the operations department for account maintenance and to initiate and update client instructions.
• Complete department projects.
• Maintain the client scanning system so records are accurate and complete.
• Balance settlement account and review trade blotters.
• Review and notify Financial Advisor(s) of new referrals.
• Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
• Keep up to date on regulation changes.
• Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice.”

About You

• 3 years — of experience as an assistant in the financial services industry or a related field (Required)
• Subject matter expert in investment concepts and terminology, including investment vehicles, transaction types, and securities clearing systems
• Highly proficient with Microsoft Office Suite
• Self-starter with initiative
• Able to work independently or with limited supervision while working closely with clients and Financial Advisors
• Able to prioritize and effectively manage multiple tasks at once
• Strong data entry, reading, and comprehension skills
• Able to process confidential work

Pay

The pay range for this role is $21.00 to $30.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.