Financial Customer Service Specialist

Contract to Hire position based in Englewood, CO.

Responsibilities

• Answer all incoming phone calls in a timely manner to prevent excessive hold times.
• Make outbound calls to borrowers, dealers, and credit unions in accordance with company policies and procedures.
• Identify needs, offer solutions, and follow up on unresolved transactions.
• Hold meaningful conversations with dealers, credit unions, members, and internal contacts in person, over the phone, or through written communication.
• Build and maintain positive relationships with dealerships and credit unions.
• Provide exemplary customer service to internal and external partners.
• Communicate and educate dealers and credit union staff on systems and program standards.
• Direct efforts toward efficiently maximizing remediation of issues to achieve funding.
• Manage assigned queues within SLAs.
• Perform processing and held ordering functions in support of resolving customer support inquiries.
• Ensure all communication (internal, external, oral, written) is handled in a professional manner.

Requirements

• Previous financial services or banking background.
• 2 - 4 years of call center experience.

Pay

The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Schedule

This is a fully onsite position in Englewood, CO.

About the Company

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. With a team of 80,000 strong, TEKsystems works with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. The company specializes in Full-Stack Technology Services, Talent Services, and real-world application, helping progressive leaders drive change and capitalize on new opportunities.