Customer Service and Financial Operations Specialist

Job Summary

Cyber Focus AII is hiring a Customer Service & Financial Operations Specialist to support customer service activities and routine financial operations in a remote work environment.

Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels.
• Provide accurate information regarding customer accounts and services.
• Process invoices, payments, account updates, and other routine financial transactions.
• Maintain accurate customer and financial records.
• Aid with billing, payment reconciliation, and administrative support.
• Work with internal departments to resolve customer issues.
• Follow company policies regarding confidentiality and data security.
• Complete additional administrative duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• Previous customer service or administrative experience is preferred.
• Strong written and verbal communication skills are essential.
• Excellent organizational and time management skills are necessary.
• Proficiency with Microsoft Office (Word, Excel, Outlook) is required.
• Experience using CRM or financial software is a plus.
• The ability to work independently in a remote environment is required.
• You must be authorized to work in the United States.

Benefits

• Competitive hourly pay.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Paid training.
• Employee Assistance Program (EAP).
• Professional development opportunities.

Work Location

Remote (United States)

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.