Financial Customer Service Representative - Onsite

About the role

We're seeking an onsite Customer Service Representative to join our team in El Paso, TX. This role offers competitive compensation starting at $17/hr and is part of our commitment to providing exceptional customer experiences.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• A high school diploma or GED
• 6 months of customer service or sales experience preferred

Qualifications

• For internal candidates: Must not be on any corrective action or performance plans
• Must have held your current position for 6 months
• Must have relevant industry/program experience

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support

Pay

$17/hr

Schedule

Full-time