Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite
Alorica · Tucson, AZ · 2 wk ago
Customer Service$17/hrFull-time
About the role
Supporting: Financial Service
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
- Ongoing usage of phone and computer systems
Requirements
- Financial experience is preferred
- High school diploma or GED
- Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and Courteous
- 6 months of customer service or sales experience preferred
Qualifications
- Internal candidates must not be on any corrective action or performance plans
- Internal candidates must have held their current position for 6 + months
- Internal candidates must have relevant industry/program experience
Skills
- Problem-solving skills
- People skills
- Listening skills
- Computer navigation skills
- Microsoft Office proficiency
- Communication skills
- Customer service experience
Benefits
- Employee-led nonprofit support through MLBA, providing hardship assistance, family holiday meals, and gifts for local families
- Game room featuring pool, shuffleboard, and arcade games
- Onsite mini market with fresh meals prepared daily
- Dedicated mother’s room
- Relaxation room with comfortable seating, cards, and board games
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Limited leadership development programs designed to support career growth and advancement
- Open-access courses via Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Pay
$17/hr, +$1000 New Hire bonus
Schedule
Full-time