Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ

About the role

Supporting: Financial Service
Join Team Alorica
About Us: We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Here's What The Job Really Looks Like: You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements

• Financial experience is preferred
• High school diploma or GED
• Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and Courteous

Qualifications

• Ongoing usage of phone and computer systems
• 6 months of customer service or sales experience preferred

Benefits

• Employee-led nonprofit support through MLBA, providing hardship assistance, family holiday meals, and gifts for local families
• Game room featuring pool, shuffleboard, and arcade games
• Onsite mini market with fresh meals prepared daily
• Dedicated mother’s room
• Relaxation room with comfortable seating, cards, and board games
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Led development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Pay

$17/hr, +$1000 New Hire bonus

Schedule

Full-time