Financial Customer Service Rep (Hybrid)

About the role

We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.

Responsibilities

• Assist customers with escalated questions, concerns, and complaint resolutions.
• Handle inbound calls from customers and internal partners regarding active complaint cases.
• Gather information, investigate issues, and document cases accurately.

Requirements

• 2+ years of customer service experience handling escalated or complex issues.
• 1+ year of banking, financial services, or related industry experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).

Work From Home Requirements

• High-speed internet with Ethernet connection capability.
• Quiet, private workspace.

Why Apply?

• Gain valuable experience in financial services operations.
• Opportunity to develop complaint resolution and investigative skills.
• Potential for long-term career growth based on performance and business needs.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Sioux Falls, SD.

Work Model

Work Model: Hybrid (1 week in office / 1 week remote after training)

Training

First 30–60 days onsite

Application Deadline

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.