Customer Service Representative

Responsibilities

• Greet clients, respond to questions, and process incoming and outgoing patients.
• Handle payments and manage financial transactions.
• Answer phone calls, provide information, screen for service needs, and schedule appointments.
• Manage and monitor the client waiting area to ensure cleanliness.
• Document and maintain client information, service data, and other pertinent information using practice management software.
• Escalate complex matters to senior staff.