Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat
• Provide accurate information regarding products, services, account details, or order status
• Resolve customer concerns in a timely and professional manner
• Document customer interactions and update records in the system
• Process orders, returns, or service requests as needed
• Escalate complex issues to the appropriate department
• Maintain a high level of customer satisfaction and service quality
• Support additional administrative or service-related tasks as assigned

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1+ years of customer service, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and customer service or CRM systems
• Excellent problem-solving and multitasking abilities
• Strong attention to detail and organizational skills
• Able to work independently and as part of a team

Qualifications

• Legal authorization to work in the United States

Skills

• Customer service
• Call center
• Administrative support
• Microsoft Office
• CRM systems

Benefits

• Medical
• Vision
• Dental
• Lifetime disability insurance
• Company 401(k) plan

Pay

TBD

Schedule

TBD

Benefits

• Medical
• Vision
• Dental
• Lifetime disability insurance
• Company 401(k) plan

TalentMatch® Robert Half

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.