Financial Counselor Specialist, Patient Access

About the role

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Location: Trinity Health Ann Arbor. This is a hybrid opportunity; you must be able to commute to the Trinity Ann Arbor campus as needed.

Responsibilities

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy and edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Requirements

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Qualifications

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Benefits

• Competitive compensation with DAILYPAY
• Benefits effective on Day One — no waiting periods
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Pay

Minimum rate of pay: $19.45 per hour.

Schedule

Full-time, day shift, 40 hours per week. Hybrid schedule with required commute to Trinity Ann Arbor campus as needed.

Working conditions

• Perform activities that require standing/walking with the ability to vary/adjust physical position or activity.
• Occasional lift of a maximum of 30 pounds unassisted.
• Occasional use of upper and lower extremities, bending, stooping, reaching, pushing, and pulling.
• Frequent work indoors (subject to travel requirements) under temperature-controlled and well-lit conditions.
• Continuous encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal and external environmental conditions.
• Occasional work that involves physical efforts (e.g., transporting, moving, positioning, and/or ambulating patients).