Financial Counselor, Patient Access

About the role

Employment Type: Full time; Shift: Day Shift; Description: Financial Counselor, Patient Access; Location: Trinity Health Ann Arbor; Status: Full Time, 40 hours per week. Note: This is a hybrid position with opportunity to work most of the schedule from home but with expectations to be able to be onsite periodically.

Responsibilities

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Requirements

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Qualifications

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Benefits

• DAILYPAY Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Pay

Competitive compensation