Financial Counselor, Patient Access

About the role

Financial Counselor, Patient Access at Trinity Health Ann Arbor. This is a hybrid position (mostly remote with periodic onsite expectations). Full‑time, 40 hours per week, day shift.

Position purpose

Financial advocate for the patient and liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Responsibilities

• Counsel patients on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secure and document payment arrangements.
• Assist patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audit bills for accuracy and edit front‑end inaccuracies to increase collections and decrease write‑offs.
• Work closely with RSO and division leadership to improve collections.
• Experience in the Medicaid application process.

Requirements

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Qualifications (preferred)

• Epic experience preferred.
• Knowledge of federal or state government agencies including Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

Skills

Ability to counsel patients on financial matters, secure payment arrangements, audit billing for accuracy, and work effectively with revenue cycle teams.

Benefits

• Competitive compensation.
• DAILYPAY Benefits effective on Day One – no waiting periods.
• Full benefits package: Medical, Dental, Vision, PTO, Life Insurance, Short‑ and Long‑term Disability.
• Retirement savings plan with employer match and contributions.
• Colleague Referral Program to earn cash.
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country.
• Tuition reimbursement.

Pay

Competitive compensation with DAILYPAY benefits available from day one.

Schedule

Full‑time, 40 hours per week, day shift. Hybrid arrangement: most of the schedule can be worked from home with periodic onsite requirements.