Financial Counselor for Charity Care Programs

Responsibilities

• Conduct thorough screenings to assess patient eligibility for financial assistance programs.
• Educate patients on available resources, including hospital charity care, government programs, and hospital discounts.
• Aid patients with applications and enrollment into appropriate programs.
• Refer patients to designated agencies or hospital departments for good faith estimates, payment arrangements, or additional support as needed.
• Accurately document all communications, screenings, and follow-up activities in the electronic medical record (EMR).
• Prepare and submit reports on financial assistance activities and outcomes for management review.
• Stay current on payer policies, hospital programs, and government healthcare regulations by participating in ongoing training and education.
• Provide compassionate, respectful, and patient-centered service at all times.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Bilingual (English/Spanish) strongly preferred.
• Minimum 2 years of experience in financial counseling, social services, or healthcare eligibility roles preferred.
• Strong knowledge of financial assistance programs, including Medicaid, Medicare, and hospital charity care policies.
• Excellent interpersonal and communication skills, with the ability to explain complex information in a clear and supportive manner.
• Strong organizational and time management abilities, with independent judgment in prioritizing workload.
• Proficiency with EMR systems and documentation processes.
• Commitment to confidentiality, compliance, and patient advocacy.

Impact of the Role

The Financial Counselor ensures that patients—especially the most vulnerable—receive the support they need to access essential healthcare. By connecting patients with financial assistance programs and guiding them through the process, this role directly contributes to reducing barriers to care and supporting the hospital’s mission of serving the community.

Pay

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $28.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.