Financial Counselor

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $18.15 - $19.40/hr based on experience
Shift: M-F 8:00-5:00

This position is an onsite role, and candidates must be able to work on-site at Ardent - BSA Hospital in Amarillo, TX

Responsibilities

• Perform the task of benefit education and validation
• Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners
• Accurate verification and calculation of patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays, as necessary
• Assess and collect patient liabilities including copays, deductibles, co-insurance and balances after financial assistance
• Utilize face to face communication with patients during their stay to collect the estimated patient liability
• Works various patient access, insurance eligibility, follow-up reports as assigned
• Facilitates daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay
• Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability
• Makes at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts
• Notes all accounts with a patient liability daily
• Makes follow-up phone calls to patients that are unable to make payment while in-house
• Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay
• Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable
• Assists eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed
• Runs a daily census to determine patients with potential eligibility
• Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems

Requirements

• High School Diploma/GED
• CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Qualifications

• Fifteen (15) years of customer service experience