Financial Counselor

Key Responsibilities

• Review daily admissions and registrations for completeness and accuracy, including after-hours activity
• Identify outstanding patient balances and proactively contact patients/families to discuss payment solutions
• Verify insurance coverage, including Medicaid eligibility, using appropriate verification tools
• Refer self-pay patients to designated vendors for Medicaid, charity care, and indigent care screening
• Aid patients in completing required financial assistance applications
• Collect and process payments (cash, check, credit card, and payroll deductions for employees)
• Negotiate and establish payment arrangements in accordance with organizational guidelines
• Evaluate financial eligibility and determine appropriate payment plans based on financial assessment tools
• Escalate extended payment arrangements for appropriate leadership approval
• Collaborate with leadership and physicians when financial clearance cannot be obtained for elective procedures
• Support rescheduling decisions when financial obligations cannot be reasonably met

Compliance & Regulatory Adherence

• Maintain compliance with all organizational, departmental, and regulatory standards
• Follow established policies, procedures, and confidentiality requirements
• Participate in required education, competencies, and professional development activities

Customer Service Excellence

• Utilize the AIDET communication framework in all patient interactions
• Uphold Vista's Standards of Behavior, including professionalism, responsiveness, and patient privacy
• Provide clear, compassionate communication regarding financial responsibilities and options

Qualifications

• High School Diploma or equivalent required
• Minimum of three (3) years of office experience
• At least one (1) year of healthcare reimbursement or revenue cycle experience required
• Strong verbal communication and interpersonal skills
• Detail-oriented with strong organizational and problem-solving abilities
• Knowledge of insurance verification, Medicaid eligibility, and patient financial processes preferred

Work Environment & Physical Requirements

• Primarily sedentary role with frequent sitting and computer use
• Occasional standing, walking, bending, and lifting (up to 50 lbs)
• Daily exposure to bloodborne pathogens and healthcare environment conditions
• Ability to manage high-volume interactions and handle sensitive situations
• Ability to interact effectively with patients, physicians, staff, and external partners

Additional Requirements

• Must be able to work flexible hours, including on-call or call-in support as needed
• Travel between Vista Health sites may be required
• Ability to interact effectively with patients, physicians, staff, and external partners

Salary

$20 - $25 per hour