Financial Counselor

Job Description

The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics and cutting-edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities.

Key Responsibilities

• Verify patient insurance coverage, co-pays, deductibles, and benefits for oncology treatments.
• Provide detailed financial information and estimates to patients regarding treatment costs.
• Ensure the proper coding and submission of insurance claims related to oncology care.
• Assist patients in understanding their insurance benefits, out-of-pocket costs, and financial responsibilities.
• Identify financial assistance programs available through pharmaceutical companies, non-profits, and other resources.
• Work with patients to create payment plans and discuss available financial options.
• Serve as the main point of contact for patients seeking financial guidance or assistance.
• Address patient inquiries related to billing, payments, and insurance coverage.
• Educate patients on how to navigate the financial aspects of their care, including cost-saving options and available support services.
• Collaborate with oncology physicians, nurses, and other office staff to ensure timely and accurate billing.
• Cookorate with external financial support agencies to secure funding or aid for patients when applicable.
• Maintain accurate records of patient interactions, payment arrangements, and financial assistance applications.
• Ensure compliance with HIPAA and all other confidentiality and legal requirements regarding patient financial information.
• Provide regular reports on financial counseling activities, payment collections, and outstanding balances to management.

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in medical billing, financial counseling, or oncology care is highly preferred.
• Strong knowledge of insurance verification, payment systems, and financial assistance programs is required.
• Excellent communication and interpersonal skills with the ability to explain complex financial concepts to patients are essential.
• Ability to handle sensitive information with confidentiality and empathy is necessary.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously are required.
• Proficiency in using office software (e.g., Microsoft Office) and electronic health record (EHR) systems is beneficial.

Work Environment

This position operates in a medical office setting and requires regular interaction with patients and healthcare providers. The Financial Counselor must be able to work in a fast-paced environment while maintaining a compassionate and professional demeanor.