Financial Counselor

The Financial Counselor serves as the health care facility’s primary contact to provide financial counseling to all insured patients for purposes of securing prepayment in full or within 30 days of any patient liability. Liability includes any financial responsibility such as co-payment, deductible and co-insurance.

About the role

Primary Department, Division, Or Unit: UHS Central Pre-Registration
Primary Work Shift: Day
Regular Scheduled Weekly Hours: 40

Responsibilities

• Provide financial counseling to insured patients to secure prepayment in full or within 30 days of any patient liability.
• Assist patients with understanding and navigating payment plans and insurance coverage.
• Handle inquiries regarding patient financial responsibilities and assist in resolving disputes.
• Communicate effectively with patients, insurance companies, and third-party payers to facilitate timely payments.
• Ensure compliance with state and federal regulations related to patient financial responsibility.
• Prepare and maintain accurate records of patient interactions and financial transactions.
• Participate in ongoing training and development to enhance skills in financial counseling and patient communication.

Requirements

• Minimum Required: High School Graduate or Equivalent (GED).
• 1 year of experience in the collection field.
• 2 years prior office/clerical experience with the ability to perform simple mathematical computations with high degree of accuracy.
• Preferred: Additional collection experience and knowledge of medical terminology.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information.
• Proficiency in Microsoft Office Suite.
• Basic computer skills including data entry and spreadsheet management.

Skills

• Excellent customer service skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and billing processes.

Benefits

Comprehensive benefits for life and family, including medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Pay

Compensation range per hour, depending on experience.

Schedule

Regular Scheduled Weekly Hours: 40

United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, producing $1.3 billion a year in total economic impact, and boasting a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.