Financial Counselor

Career Opportunity

The Inpatient Financial Counseling Specialist position offers:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

About the Role

This position pays between $18.15 - $19.40/hr based on experience.

Responsibilities

Performs the task of benefit education and validation, including:

• Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.
• Accurate verification and calculation of patient liabilities including previous balances, collection of patient payments.
• Assessment and collection of patient liabilities, including copays, deductibles, co-insurance and balances after financial assistance.
• Utilizing face to face communication with patients during their stay to collect the estimated patient liability.
• Works various patient access, insurance eligibility, follow-up reports as assigned.
• Facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completing pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
• Making at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
• Noting all accounts with a patient liability daily.
• Making follow-up phone calls to patients that are unable to make payment while in-house.
• Sending letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay.
• Working with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
• Assisting eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility.
• Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• CRCR (Certified Revenue Cycle Representative) within 6 months of hire (Company Paid)

Qualifications

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024
• Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Benefits

We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Pay

The Inpatient Financial Counseling Specialist position pays between $18.15 - $19.40/hr based on experience.

Schedule

The schedule for this position may include nights, weekends, and holidays, as necessary.