Financial Counselor

Job Responsibilities

• Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
• Educates patients on coverage benefits, financial responsibility and financial assistance options.
• Quotes accurate prices and estimates as needed for hospital charges.
• Collections copayments, deductibles and outstanding balances.
• Aids patients in setting up payment plans.
• Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
• Completes assigned workqueues/reports ensuring accuracy and timeliness.

Job Requirements

• High School Degree or GED in General Studies
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• Basic understanding of medical terminology
• 2-3 years experience in Service Access, Patient Accounting or related field

Qualifications

• Basic understanding of medical insurance
• Basic understanding of medical terminology

Skills

• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• Basic understanding of medical terminology

Benefits

TriHealth SERVE Standards and ALWAYS Behaviors

Pay

N/A

Schedule

N/A