Financial Coordinator II (Non-Exempt)

About the role

Join the dedicated team at Mercy St. Louis JFK Clinic as a Financial Coordinator and play a vital role in supporting patients, providers, and the financial health of our practice. This position is ideal for someone who enjoys problem-solving, working with insurance companies, managing accounts receivable, and helping patients navigate the financial side of their healthcare experience.

Why You'll Love This Opportunity

• Weekday schedule with no nights or weekends
• Collaborative, patient-focused clinic environment
• Opportunity to make a direct impact on patient care and satisfaction
• Work alongside experienced physicians and healthcare professionals
• Stable healthcare career with a respected healthcare organization

Responsibilities

Accounts Receivable & Patient Financial Services

• Manage accounts receivable processes, including payment posting and bank deposits
• Assist patients with financial arrangements and payment options
• Monitor patient and insurance account accuracy and timeliness
• Follow up on unpaid insurance claims and outstanding balances
• Work insurance denials and resolve reimbursement issues
• Manage delinquent patient accounts and perform collection outreach
• Recommend account adjustments, credits, refunds, and write-offs when appropriate
• Identify accounts that require collection agency placement

Insurance & Billing Coordination

• Maintain knowledge of insurance contracts, regulations, and reimbursement guidelines
• Monitor insurance changes and communicate updates to leadership and staff
• Assist with identifying and resolving insurance-related concerns
• Answer patient billing questions and provide exceptional customer service
• Work billing and reimbursement queues regularly
• Perform coding and charge entry duties as applicable

Reporting & Administrative Support

• Maintain accurate patient demographic information
• Assist with end-of-day financial procedures
• Prepare monthly practice and financial reports
• Provide administrative support to clinic staff and leadership
• Collaborate with physicians, staff, patients, and insurance representatives to ensure efficient clinic operations

General Office Responsibilities

• Cross-train and assist with reception and scheduling functions as needed
• Order office supplies and maintain inventory
• Support a positive, team-oriented office environment

Requirements

Qualifications

• High School Diploma or equivalent
• Minimum of two (2) years of physician billing experience
• Strong understanding of claims processing and insurance regulations
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Effective verbal and written communication skills
• Proficiency with computer systems and practice management software

Preferred

• Experience with accounts receivable management
• Insurance follow-up and denial resolution experience
• Medical coding and charge entry experience
• Previous experience working in a physician practice setting

Who Will Be Successful in This Role?

We're looking for someone who is:

• Detail-oriented and highly organized
• Comfortable working independently
• Customer-service focused
• Skilled at navigating insurance and reimbursement processes
• A collaborative team player who enjoys supporting both patients and coworkers

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

Full-Time | Days | Monday-Friday | No Nights | No Weekends | No Holidays

About Mercy

At Mercy, we believe healthcare is more than a career—it's a calling. Our mission is built on compassion, excellence, and service. We are committed to creating an environment where coworkers feel valued, supported, and empowered to make a difference every day. Join Mercy St. Louis and help ensure our patients receive outstanding care and exceptional service from the moment they walk through our doors.