Financial Coordinator (Non-Exempt)

Key Responsibilities

• Manage accounts receivable activities, including posting payments and preparing deposits.
• Aid patients with financial arrangements and payment options.
• Maintain accuracy and timeliness of patient and insurance accounts.
• Follow up on insurance and patient accounts to ensure timely reimbursement.
• Resolve unpaid claims and manage delinquent patient accounts through collection calls.
• Recommend write-offs, credits, refunds, and account adjustments as necessary.
• Identify and recommend accounts for placement with collection agencies.

Insurance & Billing Coordination

• Maintain current knowledge of insurance contract requirements, regulations, and reimbursement guidelines.
• Alert management to insurance-related issues and assist in developing solutions.
• Support staff in understanding changes in insurance regulations.
• Handle daily patient billing inquiries.
• Perform coding and charge entry functions as applicable.

Reporting & Administrative Support

• Share responsibility for maintaining accurate patient demographics.
• Aid in end-of-day financial procedures.
• Prepare monthly practice reports and other miscellaneous reports.
• Provide administrative and operational support to clinic staff.

General Office Responsibilities

• Cross-train and assist with reception and scheduling duties as needed.
• Order office supplies and maintain adequate inventory levels.
• Collaborate with physicians, staff, patients, and insurance representatives to ensure efficient office operations.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of physician billing experience required.
• Strong knowledge of claims processing procedures and insurance company regulations.
• Experience with accounts receivable management, insurance follow-up, and denial resolution preferred.

Skills & Competencies

• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Ability to interact professionally with physicians, staff, patients, and insurance representatives.
• Proficiency with computer systems and practice management software.
• Ability to work independently while contributing to a collaborative team environment.