Financial coordinator at Arizona Oral & Maxillofacial Surgery

Responsibilities

• Review treatment estimates and financial responsibilities with patients after surgery
• Explain insurance benefits, estimated coverage, payment options, financing programs, and office financial policies
• Collect and accurately post patient payments
• Verify dental and medical insurance benefits and document coverage accurately
• Submit dental and medical insurance claims with all required documentation
• Track outstanding claims and follow up on unpaid, delayed, or denied claims
• Review denials, correct claim errors, and submit appeals when appropriate
• Coordinate dental and medical insurance benefits when applicable
• Maintain accurate financial agreements, insurance information, account notes, and supporting documentation
• Work closely with treatment coordinators, providers, clinical staff, and the revenue-cycle team to resolve account and insurance concerns
• Maintain patient confidentiality and follow HIPAA requirements and ethical billing practices

Requirements

• Previous experience in dental, medical, or healthcare billing or financial coordination; two or more years preferred
• Medical billing and medical claims experience required
• Oral surgery, anesthesia, implant, or dental billing experience strongly preferred
• Knowledge of dental and medical insurance policies and claim-submission requirements
• Familiarity with CDT, CPT, and ICD-10 codes
• Experience with claim follow-up, denials, appeals, and coordination of benefits
• Experience with DSN or a comparable dental practice-management system preferred
• Excellent communication skills with the ability to explain financial information clearly and compassionately
• Strong attention to detail, organization, and follow-through
• Able to manage multiple responsibilities in a fast-paced environment
• Capable of working independently and as part of a collaborative team
• Understanding of HIPAA regulations, ethical billing practices, and patient confidentiality standards

Benefits

• Comprehensive Benefits Package
• Medical, dental, and vision insurance
• 401(k)
• Paid holidays
• Paid time off