Financial Clearance Call Center Rep-Part Time-Hybrid

Responsibilities

• Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
• Resolve missing registration items via work queues, in basket messages, and phone calls.
• Resolve authorization form recovery activities and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments.
• Aid patients with financial questions related to appointments, including charge estimates, preservice payments, and insurance and coverage information.
• Place outbound calls to patients, providers, insurance companies, and other departments to resolve financial questions prior to or as follow-up to patient appointments.
• Adhere to quality assurance guidelines and established productivity standards.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required.
• Knowledge of and experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills required.
• Good verbal communication skills and the ability to work in a complex and patient-centered environment.
• Comfortable with ambiguity, good decision making and judgment capabilities, and attention to detail.
• Self-motivated, self-directed, and highly organized.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.