Finance Clearance Call Center Rep-Hybrid

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.

Responsibilities

• Hybrid position; must be located within 100 miles of any Mayo Clinic campus for on-site expectations based on business needs.
• Handle exception-based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
• Resolve missing registration items via work queues, in-basket messages, and phone calls.
• Handle and resolve authorization form recovery activities, and coverage and guarantor-related issues for hospital inpatient, outpatient, clinic, and emergency departments.
• Receive call transfers from Appointment Schedulers and assist patients with financial questions related to appointments, including charge estimates, preservice payments (co-pays, co-insurance, pre-service deposit amounts), and insurance/coverage information.
• Place outbound calls to patients, providers, insurance companies, and other departments to resolve patient financial questions prior to or as follow-up to appointments.
• Adhere to quality assurance guidelines and established productivity standards to support work unit performance expectations.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required.
• Prior Medical Insurance Experience preferred.
• Knowledge of and experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification preferred.
• Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills, and knowledge of proper phone etiquette.
• Good verbal communication skills and ability to work in a complex, patient-centered environment.
• Comfortable with ambiguity, exhibit good decision-making and judgment capabilities, and attention to detail.
• Self-motivated, self-directed, highly organized, and ability to promote a productive, collegial workplace.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Belief in the mission and strong ethical conduct is essential.

This vacancy is not eligible for sponsorship; we will not sponsor or transfer visas for this position.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$21.91 - $34.27 per hour

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Standard Days M-F
• Weekend Schedule: As Needed