Financial Customer Service Rep (Hybrid)

About the role

We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.

Responsibilities

• Assist customers with escalated questions, concerns, and complaint resolutions.
• Handle inbound calls from customers and internal partners regarding active complaint cases.
• Gather information, investigate issues, and document cases accurately.

Requirements

• 2+ years of customer service experience handling escalated or complex issues.
• 1+ year of banking, financial services, or related industry experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).

Why Apply?

• Gain valuable experience in financial services operations.
• Opportunity to develop complaint resolution and investigative skills.
• Potential for long-term career growth based on performance and business needs.