Financial Center Manager (Branch Manager) - Massillon

Position Name: Financial Center Manager (Branch Manager)Location: Massillon Financial CenterSupervisor: VP Retail & Branch Administration Hours: Variable, Monday-SaturdayFLSA Classification: ExemptStatus: Full-Time Banking is about people and our team is comprised of some of the best! JOB SUMMARY:At First Federal Community Bank, our Financial Center Managers are relationship-focused leaders who develop employees, strengthen customer relationships, and make a meaningful impact in the communities we serve. As a Financial Center Manager, you'll lead a team committed to delivering exceptional customer experiences while helping individuals, families, and local businesses achieve their financial goals. You'll serve as a trusted advisor while coaching and mentoring your team, driving business development efforts, and creating an environment where both employees and customers thrive. You will play a key role in strengthening customer relationships, developing new business opportunities, and supporting the continued growth of the Financial Center. This role presents a unique opportunity to help establish and grow First Federal's presence in the Massillon community. The Financial Center Manager will play a key role in building relationships, developing local partnerships, increasing community visibility, and creating a strong foundation for long-term success in this growing market. At First Federal, our leaders are more than managers. They are coaches, mentors, problem-solvers, relationship builders, and community advocates who help both employees and customers succeed.We are looking for a leader who enjoys building relationships both inside and outside the Financial Center, takes initiative in developing new opportunities, and embraces our commitment to Invest In Our Community. Success in this role requires an engaged, community-minded leader who is passionate about growing relationships, creating opportunities, and serving as a visible ambassador for First Federal throughout the Massillon area. CORE COMPETENCIES: Leadership & Team DevelopmentCoaching & MentoringCustomer Relationship ManagementBusiness DevelopmentCommunity EngagementStrategic ThinkingDecision MakingPlanning & OrganizationChange ManagementResource ManagementCommunication & CollaborationContinuous ImprovementPerformance ManagementDelegation & AccountabilityAttention to DetailPrioritizationSPECIFIC RESPONSIBILITIES: Serves internal and external customers in a professional and relationship-focused manner by:Adhering to the First Federal Way Customer Experience standardsFollowing the First Federal World Class Leadership Guide to support an exceptional employee experienceAttending to the needs of existing and prospective customers and ensuring concerns are resolved in a timely mannerBuilding trust-based relationships that strengthen customer loyalty and support First Federal's presence within the Massillon communityActively leads the Financial Center team to success by:Implementing and communicating bank initiatives, programs, policies, procedures, and goalsScheduling and supervising team workflow while approving time off to ensure efficient operationsConducting regular coaching sessions, both one-on-one and group meetings, to review goals, provide feedback, address performance concerns, and support professional developmentLeading weekly Customer Service Reset meetingsReinforcing accountability and appropriate use of the chain of commandServing customers directly and maintaining proficiency in all Customer Relationship Associate responsibilitiesCreating an engaged, high-performing team culture focused on exceptional customer experiences, continuous improvement, and professional growthManages Financial Center Operations by:Assisting and advising team members regarding consumer lending, new accounts, transactions, and customer experience activitiesDemonstrating adaptability to changing business needs, priorities, and deadlinesMaintaining high standards of accuracy, preparedness, and regulatory complianceAccepting consumer loan applications, including personal loans, vehicle loans, and home equity lines of credit, while communicating effectively with third-party vendorsEnsuring a safe, secure, and well-maintained financial center environmentCompleting required audits and providing information needed for internal and external reviewsMaintaining accurate electronic records and file storage systemsManaging vendor relationships and facility needs, including maintenance, technology, supplies, and ATM operationsCollaborating with the Training Department to support ongoing employee developmentPreparing and approving operational, security, and productivity reports as neededAttending and actively participating in financial center management meetingsDemonstrating professionalism, integrity, and ethical leadership while serving as a positive role modelKeeping leadership informed of key issues, opportunities, and concerns in a timely mannerPursuing ongoing professional development and continuous improvementDrives Financial Center Growth and Community Engagement by:Meeting financial center goals and growth expectationsLeveraging knowledge of First Federal products and services to identify customer needs and make referrals that strengthen overall banking relationshipsBuilding strong relationships with customers and prospective customers through personalized, one-on-one interactionsDevelop and execute local business development and networking strategies to expand relationships with consumers, businesses, and community partnersEstablish meaningful relationships with local chambers, schools, non-profit organizations, businesses, and community leadersComfortable operating with a high degree of initiative and ownership while helping establish relationships, and market presence in a growing financial centerTraining, coaching, and motivating team members to recognize opportunities and cross-promote products and servicesAssisting with the implementation of new products, services, and programs to support exceptional customer experiencesActively participating in community events, organizations, and committees while serving as a positive ambassador for First FederalSupporting and participating in Bank-sponsored events, including contributing additional time and effort when neededMaintaining trusted, confidential, and professional relationships with customers and community membersPerforms other duties as assignedQUALIFICATIONS: Associate or bachelor’s degree in business, finance, management, or a related field preferred, or an equivalent combination of education and experiencePrevious banking leadership or branch management experienceStrong knowledge of retail banking operations, consumer lending, and compliance requirementsProven ability to coach, develop, and motivate teamsExcellent communication, relationship-building, and business development skillsProficiency with Microsoft Office and banking technologiesWHY CHOOSE FIRST FEDERAL COMMUNITY BANK? Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends. Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.Benefits: Medical, Dental, and Vision Insurance, * Employer Health Savings Account (HSA) Contributions*, 401k Program with Employer Match and Safe Harbor Contributions*, Group Life Insurance*, Group Disability Insurance*, Employee Assistant Program (EAP) with free access to mental health resourcesGreat Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On-site fitness center in North Dover*Plan and/or benefit eligibility requirements apply FOLLOW & CONNECT WITH US:https://www.facebook.com/firstfederalcommunitybank/https://www.instagram.com/firstfederalcommunitybank/https://www.linkedin.com/company/first-federal-community-bank-oh/