Financial Center Manager

Responsibilities

• Manage and grow the Business Banking portfolio under $3MM in sales revenue.
• Oversee a tier 2/3 branch with high levels of market growth opportunities, complex transactions, and/or in a de novo market.
• Manage and lead priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development.
• Identify, develop, and implement effective sales strategies to acquire new business opportunities.
• Cultivate and nurture existing customer relationships.
• Develop a strong knowledge of Penn Community Bank's retail and commercial products and services.
• Coach team to confidently engage customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves the client's financial well-being.
• Acquire and retain talent through effective onboarding coaching and development.
• Lead and coach a high-performing team that drives acquisition growth, mitigates risk, develops and maintains collaborative partnerships, and promotes employee engagement and positive consumer/business experiences.
• Manage assigned branch, including operations, administration, staffing, audits, compliance, and security.
• Participate in assigned branch sales and service campaigns.

Requirements

• Minimum two (2) years’ banking experience or experience in a comparable field.
• Two (2) years’ supervisory experience.
• Bachelor’s degree from a four-year college or university preferred, a comparable combination of education and experience may be considered.

Skills

• Excellent customer service skills.
• Demonstrated verbal and written communication skills.
• Strong supervisory and coaching skills.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multi-task and remain organized.
• Ability to achieve sales goals through relationship-based selling techniques.

Education

• Minimum two (2) years’ banking experience or experience in a comparable field.
• Two (2) years’ supervisory experience.
• Bachelor’s degree from a four-year college or university preferred, a comparable combination of education and experience may be considered.

Relationships and Contacts

• Internal: Reports to Regional Retail Manager; Frequent contact with Team members at various levels through the Bank to discuss products, services, policies, procedures, and changes.
• External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism.

Working Conditions

• Traditional office environment with no unusual work conditions.
• The office maintains six-day a week operation (Monday – Saturday) with operational hours varying based on branch location.
• Branch Team Members are required to work a minimum of two (2) Saturdays per month.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank’s internal privacy and ethics standards.

Qualifications

• Must meet NMLS requirements.