Financial Center Manager

Description

Position Summary: Financial Center Managers are responsible for the overall operation of the branch office and driving growth of a Union Bank branch while facilitating career development of staff. They ensure the branch provides outstanding service to Union Bank customers, business partners, and their employees, community organizations, and line of business partners.

Essential Functions

• Sales & Service: Leverage available tools and technology to identify and present sales and service opportunities. Lead by example through the use of consultative sales practices to proactively identify and recommend products and services that align a current or prospective customer's financial needs. Manage a portfolio of high-value consumer and business customer relationships. Lead the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships pursuant to Union Bank's sales strategy.
• Lending: Approve and process consumer loans within loan authority. Compile and analyze data for consumer loan requests. Outline loan terms and conditions, and inform the borrower of loan commitments. Collect the pertinent loan application information (application, copies of pay stubs, run a credit report) and other information as needed on loan applicants. Prepare loan packages in accordance with bank standards.
• Portfolio Management: Establish and help to attain internal performance objectives for branch office business volume, deposits, and loan portfolios. Develop relationships with customers and businesses, community and civic organizations to promote goodwill and generate new business. Represent the financial institution to the community through good customer relations. Responsible for meeting specific goals to meet annual budget. Handle customer problems and complaints; counsel customers with special needs or requests. Participate in activities for generating new business such as sales calls and special events.
• Operations: Accountable for the compliance with applicable federal, state, and local laws and regulations; and Union Bank policies and procedures. Recommend corrections when necessary. Interpret and administer bank policies and procedures relating to branch functions including completion of necessary compliance-related training. Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results for the Financial Center Manager role when opening accounts, loans, and servicing customers. Direct and coordinate, through subordinate personnel, branch activities and functions, utilizing knowledge of established policies, procedures, and practices. Consistently meet performance expectations related to internal and external audits, prepare and implement audit responses as necessary, conduct required monthly and quarterly audit functions within the branch appropriate to the Financial Center Manager position.
• Leadership: Overall branch oversight for sales, service, and operations and performance of branch staff. Lead these efforts either independently or with the assistance of an Assistant Financial Center Manager or Customer Service Manager. Lead the team to provide excellent customer service with the ability to effectively resolve customer issues. Responsible for sourcing, developing, coaching, and leading a team that reinforces Union Bank's core values, business objectives, and employee performance standards. Demonstrate and maintain a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide, and lead the team.

Requirements

• Adhere to all bank policy and procedures as well as complying with legal and regulatory requirements. Familiar with and abide by all bank regulations including but not limited to BSA and OFAC. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

EEO Statement

Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.