Financial Assistance Specialist

About the role

Join the team that is revolutionizing health care at BayCare Health System. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on trust, dignity, respect, responsibility, and clinical excellence. This is a full-time hybrid position requiring residency in Florida.

Location: Hybrid (after two weeks of onsite training), with the option to complete remote training on your personal computer until BayCare equipment is received. Quarterly onsite meetings may be required. Onsite training will take place in Tampa, Plant City, and Clearwater for 10 business days (M-W 8:00AM-4:30PM / TH-FR 8:30AM - 5:00PM).

Schedule

Shift: 8:00am - 6:30pm (4 ten-hour shifts)
Days: Monday through Friday / Every other Saturday

Responsibilities

• Identify ER patients through bedside assessment and interviews who may be eligible for financial and social assistance from community agencies.
• Act as a liaison between the patient and community agencies.
• Clearly document all activities.

Skills

• Customer service skills
• Administrative and clerical skills
• Organizational skills
• Knowledge of regulatory standards appropriate to the position
• Understanding and use of medical terminology
• Written and verbal communication skills
• Ability to work in a team environment
• Computer skills appropriate to the position

Requirements

• High School diploma or equivalent
• 3 years of healthcare customer service or social services experience with a High School Diploma OR 1 year of healthcare customer service or social services experience with an associate's degree

Preferred: Knowledge of community resources for unfunded/underfunded patients.

Benefits

• Competitive total reward package
• Medical, dental, and vision benefits
• Paid Time Off
• Tuition Assistance
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts