Financial Assistance Specialist 1

About the role

The Financial Assistance Specialist 1 works diligently to fund the unfunded/underfunded patients and/or consumers. They work closely with government agencies such as Medicaid, Hillsborough County Health Care Program (HCHCP), and Health Care Responsibility Act (HCRA) to process applications and ensure timely approvals or denials.

Responsibilities

• Interviewing Private Pay and underinsured patients to determine eligibility for government Financial assistance programs.
• Assessing patient financial capabilities.
• Preparation of charity care application, including the Utilization Letter (EA Letter) for illegal aliens as required by the Department of Children & Families (DCF).
• Acquisition of all necessary documentation as required by the respective Government Agencies, including Social Security Disability (SSI/SSD), which may require additional contact with the patient or the patient’s family, even after discharge.
• Submitting the assistance application to appropriate agency within specified timely filing requirements.
• Tracking assistance applications, documenting location, status, approval or denial.
• Attending DCF hearings to appeal cases that have been closed in error or denied.
• Notifying the Financial Assistance Specialist Team Lead of approvals or denials.
• Explaining financial accountability to the patient and/or guarantor/family.
• Obtaining Lifetime Reserve Days letter on Medicare patients.
• Following up on all W/C and Auto admissions missing billing information.

Requirements

• High School Diploma or GED.
• Minimum of two (2) years Financial Assistance, Patient Access or Patient Accounting experience.

Qualifications

• Must have expertise in Customer Service and exceptional time management and organizational skills.

Skills

• Extensive knowledge of Managed Care, Medicaid, Medicaid Disability, Medicare, Healthcare Marketplace Insurance, Hillsborough County Health Care Program (HCHCP), Health Care Responsibility Act (HCRA) and Victims of Crime.

Benefits

N/A

Pay

$17.91 per hour

Schedule

Day shift: 8:00 am - 4:30 pm

Job Location

TGH Main Campus

Eligible for Remote Work

Job Type

On Site

Shift Hours

Monday - Sunday

Minimum Salary

$17.91 per hour

Job Posting Date

Jul 23, 2026, 12:07:26 PM