Financial Assistance Coordinator

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide one-on-one counseling to prospective students, assisting them in understanding the Institute’s admissions process, requirements, and available programs.
• Perform as an expert in program information and student enrollment life-cycle process.
• Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute’s programs.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records that are consistent with all policies and training and efficient communication with potential students.
• Partner with the Admissions Support Team to ensure effective and efficient booking of appointments.
• Collaborate with the Admissions and Financial Aid Team to ensure annual enrollment goals are achieved.
• Participate in daily, weekly, and monthly team meetings and huddles.
• Stay current on institute policies and processes, industry growth and change, and program opportunities.
• Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
• Meet and exceed performance goals established by the Director of Business Operations.
• Communicate effectively and consistently with the Department Lead and Director of Business Operations.
• Perform duties as assigned and/or required to meet business needs.
• Abside by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Requirements

• Bachelor’s degree; Master’s preferred.
• Prior work experience in Financial Aid, Collections, or Sales.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands And Work Environment

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and/or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Equal Opportunity Employer

Equal Opportunity Employer: Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.