Financial Aid Representative and Counselor

About the University

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

About the Role

Reporting to the Campus Director for Student Financial Services, the Financial Aid Representative and Counselor counsels students and families regarding all aspects of financial aid and payment options through in-person, telephone, email, and other means of communication. This position provides administrative effectiveness and financial aid services with an emphasis on individual attention to students and high-quality customer service. Some evening and weekend hours are required, as well as travel to other Fordham University campuses.

Responsibilities

• Advises families and students on how to pay for a university education, including all sources of assistance and the delivery system for financial aid.
• Takes responsibility for the marketing and formulation of individual payment plans, such as monthly payment plans and alternative loan options.
• Works with enrolled students to monitor progress through the payment process.
• Serves in all areas of financial services and financial aid administration, including counseling students and parents, processing applications, packaging, and facilitating financing options.
• Administers specified financial services procedures and programs and supports compliance with procedures for all programs.
• Interacts with other University offices on matters related to student financial assistance.
• Assists with the development of computer programs and reports to support functions, as well as implementing and testing updated software.
• Performs Financial Aid, Financing, and Admission presentations.
• Participates in professional development workshops.

Requirements

• Bachelor’s Degree.
• 1-2 years of student financial services or related experience.
• Proven administrative skills, including delivery of high-quality customer service.
• Effective presentation and communication skills.
• Knowledge of Microsoft Word and Excel.

Preferred Qualifications

• Experience in customer-oriented or consumer credit financing.
• Knowledge of financial aid software.

Benefits

The University offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Retirement plans.
• Life insurance.
• Short and long-term disability.
• Employee Assistance Program (EAP).
• Tuition remission.
• Generous time off.

Pay

Minimum starting salary: $55,000. Maximum starting salary: $60,000.

Schedule

• 35 scheduled hours per week.
• Hybrid work arrangement (review the Hybrid Policy).