Financial Aid Representative

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees, with a relentless passion for celebrating diversity, equity, and inclusion.

About Financial Aid And Scholarships

For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid

Responsibilities

• Provides frontline customer service by assisting students with financial aid programs, application requirements, and eligibility processes.
• Reviews financial aid documentation for accuracy and compliance with Federal, State, Chancellor's Office, and CSUN regulations.
• Responds to student inquiries via counter, telephone, and email in a high-volume, high-profile office.
• Reviews intake documents for accurate completion and adherence to regulations.
• Responds to student email and voicemail inquiries daily using data available on SOLAR or alternate information sources.
• Performs initial file review, basic verification, or other production work according to training and procedures.
• Participates in divisional activities, trainings, meetings, committees, and outreach activities on and off-campus.
• Refers students to appropriate campus resources when needed.
• Performs other duties as assigned.

Requirements

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience.
• Equivalent to full-time college or university education/vocational school training in business or a job-related field may substitute for up to two (2) years of the required experience on a year-for-year basis.

Skills

• Excellent customer service and interpersonal communication skills while assisting a diverse student population.
• Ability to interpret and apply federal, state, CSU, and university financial aid regulations, policies, and procedures.
• Strong attention to detail to ensure accuracy, completeness, and regulatory compliance in reviewing documentation.
• Analyzes information, resolves routine problems, and exercises sound judgment when determining appropriate actions or referrals.
• Maintains accurate electronic records and effectively uses enterprise systems and office technology to support financial aid operations.
• Organizes multiple priorities in a high-volume environment while maintaining professionalism, confidentiality, and responsiveness.

Benefits

• Medical, dental, and vision coverage
• Retirement and savings plans
• Tuition waiver

Pay

The anticipated hiring rate is $4,047 per month. The salary range for this classification is $4,047 - $5,896 per month.

Schedule

• Full-time; 40 hours per week; Monday through Friday
• Regular position with a one-year probationary period
• Currently hybrid (3 days in office, 2 days remote); subject to change based on student and/or operational needs

This position is sensitive as designated by the CSU and requires a background check (including a criminal records check). Applicants must be authorized to work for any employer in the United States.