Customer Care Representative

Responsibilities

• Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution.
• Determine root causes to issues and develop resolution action plans based on findings.
• Work in concert with field sales & service to drive positive customer experiences.
• Provide customers, consumers, and sales team members requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
• Resolve product and service issues and relay information back to the appropriate department.
• Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction.
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
• Enter orders into system with high level of accuracy and volume.
• Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
• Participate in continuous training on policy, product, and processes.

Qualifications

• High School diploma or GED
• 1-3 years customer service experience
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated ability to type 45-50 WPM
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
• Excellent verbal and written communication skills with the ability to interact with external customers
• Demonstrated successful capability to resolve conflict over sensitive or complex issues
• Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management

Pay

The wage for this role is $21.00 to $24.00 per hour plus annual bonus.

Schedule

Shift: Full time