Financial Aid Counselor I

About the role

The Financial Aid Counselor I position will serve as an embedded representative directly supporting student-facing positions (inclusive of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a call center environment, in addition to engaging in direct contact with Regent University students as needed to resolve complex cases, escalated accounts, in support of new hire training experiences.

Responsibilities

• Answer simple and complex financial aid questions accurately and efficiently.
• Maintain an expert level knowledge base on federal, state, institutional, and external award programs.
• Stay current on other programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing.
• Provide extraordinary service to both internal and external customers within the organization.
• Successfully navigate internal organization structures in support of a ‘one-stop-shop’ student experience.
• Field a high volume of contacts relating to financial aid, payment plans, and account collections.
• Congniderate will only be given to applications submitted directly through the Regent University career site located here here

Requirements

• Bachelor's Degree or commensurate higher education experience required
• Candidates Must Have Excellent verbal and written communication skills
• Strong leadership skills
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Qualifications

• Bachelor's Degree or commensurate higher education experience required

Skills

• Excellent verbal and written communication skills
• Strong leadership skills
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Benefits

• Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.

Pay

$40,000 - $42,000 annually

Schedule

Work Location: Virginia Beach, VA (qualified candidates may be considered for remote work depending on location)