Financial Aid Counselor

About the role

The Financial Aid Counselor at Marymount University provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process. They determine eligibility within the parameters of institutional, state, and federal requirements.

Responsibilities

• Exercises independent judgment in the management of operational details of the financial aid process
• Provides advising throughout the financial aid process to prospective, new, and current students and their families
• Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA
• Completes assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions
• Maintains knowledge of federal, state, and institutional policies as it relates to the awarding and disbursements of federal, state, and institutional aid
• Utilizes conflict resolution skills to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues
• Maintains student confidentiality in accordance with FERPA regulations
• On an occasional basis, travel to an off-campus meeting site to attend institutional workshops
• Participates in committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals, Professional Judgment requests, and academic merit scholarship appeals, as needed
• May be required to work minimum evenings and weekends
• Manage the full scholarship lifecycle, including application processing, tracking applicant records, coordinating scholarship reviews, and overseeing the awarding and disbursement of scholarship funds

Requirements

• Bachelor’s Degree and at least one to two years of experience in Student Services or Customer Service, or the equivalent combination of education and work experience combined
• Customer Service Experience
• Familiar with financial documents and a high competency of computer skills
• Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites)
• Ability to interpret regulations and apply appropriately

Benefits

Compensation/Total Rewards: The salary range for this position is $50,000-$55,000. It is competitive, market-based, and aligned with the University’s financial framework, ensuring your skills and experience are recognized and rewarded. But your total compensation goes well beyond your salary. As a valued member of our team, you’ll enjoy a comprehensive benefits package designed to support your health, financial security, and work-life balance. This includes medical, dental, and vision coverage; FSA or HSA; employee assistance program; life insurance; short- and long-term disability; contributions to the University’s 403(b) retirement plan; financial planning; identity theft protection; pet insurance; credit union and more.