Financial Aid Counselor

Duties and Responsibilities

• Provide exceptional customer service.
• Serve as a designated point of contact for student needs regarding financial aid.
• Advise students and their families on all aspects of financial aid, including eligibility, application procedures, costs, processes, resources, etc.
• Review financial aid applications to determine financial need based on federal and institutional methodologies.
• Evaluate financial aid eligibility includes verification of application requirements, reviewing and processing special circumstance requests, and documentation.
• Package financial aid in accordance with federal, state, and institutional policy.
• Perform data import to the Student Information System (Banner).
• Perform key processing functions that pertains to student documents and other financial aid requirements.
• Maintain current knowledge of federal and state financial aid programs, software, and regulations.
• Aid in the evaluation and implementation of department policies and procedures.
• Represent Lawrence University at financial aid conferences, trainings, workshops and meetings as agreed upon with the director.
• Perform other duties as assigned.

Working Relationships

• Collaborate with other offices, specifically: Admissions, Student Accounts, and the Registrar’s Office; and other members of the Lawrence community.
• Network with colleagues from other colleges and other members of the financial aid community.
• Work collaboratively with the Director of Financial Aid.

PREFERRED SKILLS AND KNOWLEDGE

• Commitment to customer service, including ability to maintain a positive attitude and professionalism.
• Ability to effectively and professionally communicate orally and in writing with diverse populations.
• Demonstrated digital literacy and technical expertise.
• Ability to recognize, analyze, and solve problems.
• Ability to organize workflow and handle multiple tasks simultaneously.
• Ability to maintain confidentiality of information with strong integrity and ethics.
• Demonstrated commitment, empathy, and sensitivity to meeting the needs of diverse populations.
• Excellent collaboration skills coupled with the ability to work both autonomously and as part of a team.

REQUIRED MINIMUM QUALIFICATIONS

• Bachelor’s degree required.
• Prior financial aid, admissions, or experience in higher education is preferred.