Financial Aid Advisor I

About the role

Big Sandy Community & Technical College is seeking a detail-oriented and student-focused Financial Aid Advisor I to join our Financial Aid Office. This position plays a critical role in helping students navigate the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting student success through financial literacy and access.

Responsibilities

• Provide front-line customer service to students, families, and staff regarding financial aid processes and deadlines.
• Aid with the intake and review of financial aid applications and documentation.
• Enter and update student data in financial aid systems with accuracy.
• Maintain organized student files in compliance with FERPA and other regulations.
• Respond to general inquiries via phone, email, and in person.
• Support outreach events and financial aid workshops.
• Perform basic verifications on submitted documentation.
• Refer complex or unusual cases to senior staff or supervisors.
• Participate in ongoing professional development and training to stay current with financial aid policies, software, and best practices.
• Assist with other duties such as the scholarship process and special projects as assigned by the director of Financial Aid.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems.

Preferred Qualifications

• Basic knowledge of financial aid terminology and processes.

Skills

• Exceptional customer service skills.
• Data entry proficiency.
• Knowledge of financial aid policies and procedures.

Benefits

• Exceptional health care, vision, and dental coverage for you and your family.
• Tuition reimbursement/waiver for you, your spouse, and dependents.
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match.
• Vacation/Sick Time.
• Work-Life Balance.
• 9.5 Paid Holidays.
• Institutional Closing Pay (Last 2 weeks of December) for qualifying positions.
• Employee Assistance Program.

Pay

Salary Range: $$31,680.00 Annually

Schedule

Standard Hours: 37.5

FLSA Status: Non-Exempt