Finance Business Manager

Fundamentals

The F&I Manager at Suburban Honda Farmington Hills is a key role within a Fortune 500 company (NYSE: LAD).

Responsibilities

• Provide exceptional customer service while helping customers choose products that protect their vehicle purchase.
• Work with lenders to obtain financing approval and complete all vehicle purchase and associated paperwork accurately and on time.
• Follow up on and collect receivables.
• Present all products and their benefits to help customers choose protection packages for their vehicle.
• Build professional relationships with lenders to secure the best financing for our customers.
• Submit deals to banks electronically using appropriate dealer systems.
• Enter transactions accurately into ADP and bank approval systems.
• Process all transaction paperwork ensuring accuracy and meeting office, state-specific DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
• Participate in store meetings including Sales Receivables, Save-a-Deal, and Store Manager meetings.
• Interact with the sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.
• Follow up with customers as courtesy reminders for purchased products requiring customer action (e.g., protective coating applied).
• Aid the sales team in customer engagement during peak traffic times.
• Secure all necessary licenses within 90 days from date of hire.

Requirements

• 2+ years of dealership finance experience is required.
• Prior automotive sales management experience is a plus.
• A team player focused on providing exemplary customer service.
• Self-motivated with the ability to set and achieve targeted goals.
• Excellent interpersonal communication skills with working knowledge of computers.
• Acceptable driving record and a valid driver's license in your state of residence.

Qualifications

• High School diploma or equivalent, 18 years or older required.

Benefits

• Best-in-class industry benefits including competitive pay, medical, dental, and vision plans.
• Paid holidays and vacation time.
• Short and long-term disability insurance.
• Life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center discounts.
• Wellness programs.
• Vehicle purchase discounts.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time position.