File Clerk

About the role

The primary purpose of this position is to serve as a File Clerk for the Harry S. Truman Memorial Veterans Hospital. The incumbent is responsible for daily tasks related to patient medical records. This position is located in the Health Information Management service line at the Truman VAMC.

Position Description/PD#: File Clerk/PD10427A

Responsibilities

• Receiving, indexing, scanning, and assigning appropriate nomenclature to health and administrative information for incorporation into the correct patient's record in the computerized patient records system (CPRS).
• Filing of paper health and administrative documents in accordance with approved procedure.
• Maintaining a system of paper medical records.
• Retrieving and delivering records or documents from such system upon request from persons having right of access.
• Interfacing with personal computer applications as well as numerous VISTA and CPRS applications.
• Requesting from and transferring records to other Veterans Health Administration (VHA) medical facilities.
• Identifying and preparing records for retention and disposition.
• Promoting a positive image of the Medical Center with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responding to customer needs in a positive and efficient manner.
• Fully protecting the confidentiality of patient information, access to computer files, and release of access codes according to established guidelines and policies.
• Performing clerical duties, including the use of computerized records tracking associated with the retention, maintenance, disposition, and control of administrative and medical records.

Requirements

Applicants must meet all requirements by the closing date of this announcement (09/25/2026). Time‑in‑Grade requirement: current Federal employees who have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements by the closing date. For a GS‑4 position you must have served any amount of time at the GS‑2 or GS‑3 level (any occupation) in Federal service; an SF‑50 showing eligibility must be submitted. If the most recent SF‑50 is within the past year and does not clearly demonstrate one‑year time‑in‑grade, an additional SF‑50 must be provided. The same requirement applies to former Federal employees applying for reinstatement and to current employees applying for VEOA appointment.

Qualifications

You may qualify based on experience and/or education as described below:

• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS‑3 in the normal line of progression for the occupation. Examples include:
  • Knowledge of multiple systems and current computer technology; exceptional skills in utilizing imaging and uploading applications.
  • Knowledge of medical terminology and medical record file systems, procedures, record retention, and procedures relating to the transfer and disposition of hard copy records.
  • Knowledge of filing sequence of both administrative and medical records necessary to properly index and upload information.
  • Skill as a qualified typist/keyboarder required to perform data entry responsibilities.
  • Operating personal computers and computer terminal equipment and troubleshooting minor problems.
  • Demonstrating courteous, compassionate, caring, and respectful behavior when interacting with internal and external customers in person and/or on the telephone.
• Education: Two years of education above high school.
• Combination: A combination of general experience and education beyond high school may be used to qualify.