Field Training & Engagement Manager

About the role

The Field Digital Training Manager at Hill’s is responsible for developing and executing educational content to prepare the field and agency teams with in-depth nutritional, product, and executional knowledge. This role focuses on reinforcing foundational knowledge, product superiority, technical understanding of new product innovation, and flawless execution of commercial initiatives.

Responsibilities

• Develop the training strategy and execution of assets, including modifying content from a global perspective.
• Develop a library of "Beyond Product Value Presentations" and train the field team on their utilization.
• Work closely with the Field Digital Training Manager to develop and execute internal education strategies, ongoing skill development, and validation of learning.
• Deliver internal training materials that meet the needs of diverse learners, including documents, presentations, training videos, podcasts, and activities.
• Focus training around reinforcement of foundational knowledge, product superiority, technical understanding of new product innovation, and flawless execution of commercial initiatives.
• Validate learning through various mechanisms, such as digital quizzing, and provide actionable feedback to learners, coaches, and managers.
• Manage the availability and access to material for on-demand learning, including integration into the Learning Management System.
• Align internal educational strategies with overall US company goals.
• Prioritize activities to align timing of content/asset development and execution with the broader commercial/education grids.
• Partner with internal subject matter experts for inclusion of accurate technical material and messaging.
• Solicit feedback and input from key stakeholders to facilitate ongoing improvement.
• Upkeep materials for Nutritional Advocated for Veterinary Professional, ensuring CRGT review and upkeep RACE accreditation on materials.
• Manage and help oversee the deployment of training as it relates to new technical tools for internal and customer use, including digital/web tools.
• Partners with cross-functional teams in the development, planning, and execution of larger company-wide training initiatives and events.
• Aid in appropriate messaging and updates to field for product changes, improvements, and assortment variance (line extensions, etc.).

Requirements

• DVM or VMD with current active license to practice within 1 state.
• 6+ years in vet medical practice or industry.
• 2+ years in customer facing executional roles.
• Experience with training in adult learning.
• Experience with educational writing, digital content development, and/or learning management systems or LMS tools.

Preferred Qualifications

• Masters Degree in communication or related field.
• Undergraduate degree in training or related field.
• Experience in sales, marketing, or digital marketing.

Benefits

Comprehensive benefits package including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws.