Field Technician - IL

Core Responsibilities

• Operating in the field technical service department.
• Answering customer support calls and working trouble tickets.
• Exhibiting a strong customer service focus.
• Working in a team-oriented environment.
• Installing, maintaining, and supporting various 911 solutions.
• Identifying and escalating issues with products and/or services impacting customer acceptance, satisfaction, and retention.

Professional Responsibilities

• Ensuring good troubleshooting and communication skills with NSOC while working on trouble tickets.
• Keeping tickets updated according to INDIGITAL’s trouble ticket policy and procedures.
• Acting as a liaison for the customer on administrative and technical matters for assigned projects/tickets.
• Participating in the on-call rotation with group members.

Requirements

• Basic PC troubleshooting and repair skills.
• Basic PBX and telecom knowledge.
• Working knowledge of basic networking.
• Knowledge of MS Office and Google Apps.
• Ability to utilize remote management tools.
• Technical ability to work in a team environment.
• Ability to hear and/or speak from 20 feet with groups containing five or more individuals.
• Able to climb stairs/ladders and lift objects up to 60 pounds.
• Significant attention to detail.
• Organized, with the ability to multitask.

Education, Experience & Certifications

• Field support experience preferred.
• Basic experience working with PC hardware, software preferred.
• Basic experience working with PBX and telecom equipment preferred.
• High School Diploma, G.E.D., or its equivalent.

Additional Requirements

• Willingness to work a flexible schedule as needed to meet departmental objectives.
• Must remain accessible via communication device and coordinate coverage when unavailable.
• Occasional meetings or planning discussions may be scheduled outside of regular business hours.
• Must maintain a professional appearance and clean workspace, including appropriate attire and safety equipment when required.
• In association with this position, a Company vehicle will be provided.
• Travel is scheduled on an “as needed basis” to foster a positive culture within the Field Technical Service Department and to ensure goals are achieved.

Benefits & Compensation

• Competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment.
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment.
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage.
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service.
• Technology Allowance — monthly stipend for internet and phone.

Equal Employment Opportunity

• INDIGITAL and its affiliate companies consider applicants solely on the basis of qualifications, without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status.