Field Service Technician - Chicago IL

About the role

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride-along training, as needed.
• Follow all security procedures and policies.
• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job-related duties as assigned.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.

Requirements

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electro-mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough, and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Communication

• Regularly required to communicate with customers in the field and fellow Team Members, which requires the ability to speak and hear.
• Required to complete reports which requires ability to write and/or type.

Physical Demands

Physical Demands Lift/Carry Push/Pull Stand Walk Sit Manually Manipulate Reach Outward Reach Above Shoulder Climb Crawl Squat or Kneel Bend Up to 50 lbs. F F F C F O O O O O 51 – 100 lbs. O O F 101 – 150 lbs. O O Over 150 lbs. O O

Key:

• N (Not Applicable) Activity is not applicable to this position.
• O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hours/day)
• F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
• C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:

• Dispenser (part): 34 lbs.
• Coin Bag: 40 lbs.
• Compressor: 40 lbs.
• High Security Base: 60 lbs.
• Coin Box: 60 lbs.
• Concrete Bag: 80 lbs.
• Dolly: 86 lbs.
• Top Compartment: 140 lbs.
• Vacuum Attachment: 310 lbs. (with lifting equipment)
• ATM Machines: 280 – 875 lbs. (with lifting equipment)

Note: ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - normal

Work Environment

• Operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory.
• Involves operation at customer locations (estimated 50% of shift).
• Routinely requires the use of lifting equipment, hand tools, iPad, and cell phone, etc.
• Full-time position with a flexible work schedule, including nights, weekends, holidays, and on-call duty.

Benefits

• Generous Profit-Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company-paid Life Insurance & Short-Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match