Field Technician III

About the role

The Field Technician III is responsible for the installation, maintenance, and troubleshooting of various telecommunications equipment across a defined geographic area. This role requires a strong technical background and proficiency in handling a wide range of telecommunications equipment.

Responsibilities

• Perform complex field service activities including installation, commissioning, decommissioning, troubleshooting, and maintenance of network and customer services.
• Install, test, turn up, troubleshoot, and maintain telecommunications equipment, including SONET, TDM, DWDM, IP, Ethernet-based platforms, transport equipment, DC power systems, and related critical infrastructure.
• Conduct OTDR, Ethernet, BER, SONET, circuit, optical, electrical, and power acceptance testing using appropriate test equipment and documented procedures.
• Complete preventative and demand maintenance for network facilities, critical infrastructure, fiber assets, and materials to support service reliability and operational readiness.
• Identify, analyze, and resolve potential network issues before they become service-affecting events, including root cause analysis and corrective actions identified through routine maintenance or troubleshooting.
• Prepare accurate documentation, reports, site surveys, audit reports, closeout materials, and system updates; communicate effectively with customers, peers, management, contractors, and other stakeholders.
• Act as a technical resource and coach by providing guidance to less experienced technicians, assigning or coordinating work as appropriate, evaluating team performance, and supporting knowledge transfer.
• Participate in project meetings, cross-functional forums, on-call rotations, dispatch, overtime, occasional long shifts, and overnight travel while following safety requirements, vehicle policies, and applicable procedures.

Requirements

• Advanced working knowledge of telecommunications installation, maintenance, testing, and troubleshooting practices for network and customer services.
• Proficiency with optical transmission systems, transport equipment, low/high voltage electrical systems, DC power, critical infrastructure, ISP/OSP environments, and related test equipment.
• Experience using tools and test methods such as OTDR, optical power meter, digital multi-meter, fiber identifier, fiber scope, RFC2544, RFC6349 TrueSpeed, iPerf, Y.1564, and 1G/10G/100G/400G circuit testing.
• Ability to read and interpret OSHA/company safety rules, MSDS, MOPs, CLR/DLR documentation, process and procedure documents, and vendor equipment documentation.
• Ability to work in varied field environments, including indoor and outdoor sites, heights, confined spaces, construction areas, varied terrain, adverse weather, and potential exposure to vegetation or wildlife.
• Ability to lift up to 75 pounds, meet physical job requirements, pass applicable MVR requirements, and maintain eligibility to operate a company-issued vehicle in accordance with company policy.

Qualifications

• High school diploma or equivalent required.
• Minimum of four (4) years of telecommunications field experience installing, testing, turning up, troubleshooting, and maintaining network equipment, including SONET, TDM, DWDM, and IP-based equipment.
• ISP, DC Power, OTDR experience required.
• Basic telecommunications and/or industry safety training required; advanced telecommunications training preferred.
• Previous experience supporting, mentoring, or coaching less experienced technicians preferred.
• Valid state-issued driver’s license required; must maintain company vehicle eligibility, including no more than two moving violations within the past three years.