Field Technician I - Springfield, IL

About the role

The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.

Responsibilities

• Manage and maintain network infrastructure, including routers, switches, and servers.
• Provide technical support to customers via phone and email.
• Perform routine maintenance tasks to ensure system reliability.
• Collaborate with cross-functional teams to resolve complex issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of relevant IT experience, preferably in network management.
• Strong understanding of networking protocols and technologies.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication skills, both verbal and written.

Qualifications

• Hands-on experience with Cisco and Juniper products.
• Knowledge of cloud services and virtualization technologies.
• Experience with network monitoring tools like Nagios or SolarWinds.
• Ability to work independently and manage multiple projects simultaneously.

Skills

• Technical writing and documentation skills.
• Basic knowledge of cybersecurity principles.
• Experience with scripting languages such as Python or Bash.

Benefits

Comprehensive health, dental, and vision insurance plans.

401(k) savings plan with company match.

Flexible work schedule and remote work options available.

Pay

$80,000 - $100,000 annually based on experience.

Schedule

Full-time position with flexible hours and occasional travel required.